Frequently Asked Questions
Benefie is a small program you download onto your computer or mobile device that will give you a refund in cash, on all purchases you make online, on all stores connected to us.
When you have registered as a user at www.benefie.com you will get a rebate/discount that is paid to you as a refund on all purchases you make at any of our connected stores. Click here to see the stores.
If you are not yet registered member at www.benefie.com, you can easily create a new account by clicking here.
Please note you will not get a refund on purchases in stores that are not connected to the Benefie product and sometimes not when you use a promotion code or discount coupon that does not come from us and instead is sent by the specific store.
We have signed agreements with many online stores that pay us a commission from the store, because we have recommended you as a customer. This commission will be shared with you.
No, the Benefie browser extension is harmless to your computer and contains no viruses, and is safe to download.
You will not notice any change in performance of your device as the Benefie extension consumes very little computer resources, once installed.
Using the website is free. If you wish to use the Benefie browser extension or the mobile app there is a one-time fee of 7.95EUR per membership that includes as many browsers and apps you like which is paid before downloading. Click here to get the Benefie extension.
All stores have different rebates/discounts that will be paid to you as a refund. Click here to display the amount of refund that each store is offering.
In most cases the purchases are registered with no problems but to minimize the risk that your purchase is not registered, here are some good things to keep in mind:
- 1. Your browser must allow cookies. All browsers support cookies in the default setting but if the settings have been changed so that cookies are not supported, we cannot track your purchase.
- 2. Keep away from websites that offer discount-coupons, different gift-certificates or rebates while using Benefie, as these sites normally use the same type of technology to track purchases and if you are on both at the same time there is a risk that the tracking is being disrupted – and you will get no refund.
- 3. Do not use coupon/rebate/discount codes that is given to you by someone else than us.
If you have any questions regarding this, please feel free to contact us at [email protected]
At any given time you can view and monitor your refund in your back office at www.benefie.com.
Pending amounts are shown as indicative amounts to be credited to your account as soon as we have received the money from the respective stores. After that you can get immediate access to your refund-money in your so called Benefie Money Account.
Once you've made a purchase, it can take some days before your refund will appear in your Benefie account. The slight delay is because of the stores internal procedures to avoid that any purchase is made through fraudulent means. The amount of refund can after that bee seen as “pending” in the back-office, until the time when we have re-confirmed the purchase and subsequently received our commission from the store in question – to share with you. At that time, you are free to dispose/access your refund as you wish. Every store has different times for settlement of made purchases, and in some cases the pending status can remain for up to some weeks because of the delay in pay-out from the store. Please however rest assured that we do everything we can to speed this process up so you get access to your refund as fast as possible.
If your purchase is still not registered within 3 days, please contact us on [email protected] together with the order confirmation number you received with the purchase – and we will help you to see what may have happened.
If you cannot log into your Benefie account at www.benefie.com and if you do not get an email with a new password, please contact us via [email protected] from the email address that you used when you signed up on www.benefie.com.
1. Please first check your spam mail. 2.Try register again If the problem persist, please contact support
Do not use discount codes that you haven’t received from Benefie. If you do that, there is a risk that your purchase is not registered with us. Purchases made by an unauthorized discount code can be denied afterwards even if the purchase is recorded at time of purchase.
It can take up to several days before your purchase is visible but if it doesn’t after 3 days, there may be different reasons why your purchase is not registered with us.
A couple of reasons we cannot track the purchases:
- 1. Your browser does not allow cookies. All browsers support cookies in the default setting but if settings have been changed so that the cookies do not work, we cannot track your purchase.
- 2. You have used a coupon/rebate/discount code that does not come from us.
If none of the above is true in your case, we ask you to forward the order confirmation you received with the purchase, to [email protected] and we will help you.
If you wholly or partially return a purchase that is qualified for a refund, we will adjust it on your account.
When a store refuses a purchase, we get no compensation from the store and cannot give any refund. There are several reasons why a store refuses a registered purchase; Cancelled orders, returned goods, unauthorized discount codes, duplications are some reasons.
With duplication we mean that the purchase is registered with a competitor of us who use the same type of technology for tracking purchases. That means you have visited some discount-website, and/or price comparison site in connection with the purchase. Refund might then be credited to the competitor.
Send an email to us at [email protected] we'll make sure you get help as soon as possible.